Travel agents often book outside of the corporate booking engine. A good example of this is Ryanair or easyJet flights, and other tour operators or dmcs, who may give negotiated rates over the phone.
These manually booked elements, bear risks. Risk of typos, date errors, risk of incorrect costs. If left un-checked these bear a liability to travel agencies.
Continue reading “Travel agencies use Robotic Process Automation (RPA) to save money”